Store Policies

Customer Care

At Izzi V & Me, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.

Privacy

Izzi V & Me ("us", "we", or "our") operates http://www.izzivandme.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

f after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at izzvandme@gmail.com

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 04.22.21 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us at izzivandme@gmail.com.

Returns

How to start a return?

Email us at izzivandme@gmail.com with your order number and the items you want to return.
You will get a confirmation email with the shipping guidelines once the return request is approved.

Return Fees

Original shipping charges are non-refundable.
You are responsible for return shipping.

What items are returnable?

Online returns must be received by Izzi V & Me within 10 days of delivery.
No returns on digital products or custom orders.
All items must be unwashed and unworn.
Any items with deodorant, perfume, makeup, or any other product stains or scents are not returnable. Customer will incur shipping costs to have the attempted return sent back to them.
All sales are FINAL on all sale items, PERSONALIZED items, hats, jewelry, hair accessories, and socks.
No returns or exchanges on donated or contest merchandise.

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (less the original shipping charge) will be processed, and a credit will automatically be applied to the original method of payment within 10 business days.

Looking to exchange?

For exchanges, you will start by going through the return process of the item you would like to exchange.
You must then order the new item that you would like to exchange with. We encourage you to order your new size ASAP.

Payment Methods

- Credit / Debit Cards